SurveySensum

SEPTEMBER 21, 2023

When customers receive timely responses to their inquiries, it not only meets their expectations but also contributes significantly to customer satisfaction and retention. Here’s how they do it: Regularly release new features and updates , promptly addressing customer feedback.

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

BirdEye

APRIL 17, 2023

Another study indicates that 75% of organizations that sell directly to consumers will offer subscription services by 2023. Since customers are paying for extended periods, you get many opportunities to engage them and build stronger connections.

Customer Retention 98

Customer Retention Consumers Sales Reference 98

SurveySensum

JULY 2, 2023

Top CSAT Tools SurveySensum Qualtrics SurveyMonkey GetFeedback Nicereply NICE Satmetrix InMoment Jotform Formstack Survicate Delighted Google Forms MS Clarity Hotjar Hootsuite Conclusion Best CSAT Survey Tools in 2023 Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.

Customer Satisfaction 52

Customer Satisfaction Measurement Multi-Channel Social Media 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. billion , representing a 9% growth compared to the same period in 2022.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. billion , representing a 9% growth compared to the same period in 2022.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 20, 2023

The potential barriers could be unclear or unattractive product displays, high prices or perceived lack of value, inadequate product selection, inconvenient store layout or location, unsatisfactory customer service, long wait times, or difficulty in finding desired products. So how to anticipate your customer expectations like a pro?

Retail 52

Retail Feedback 2023 Social Media 52