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12 Interesting Rounds of Funding for SaaS Customer Service platforms

CSM Magazine

JANUARY 22, 2024

from 2023 to 2030. November, 2023 – Siena AI, a San Francisco, CA-based autonomous customer service platform designed for commerce, raised $4.7 Siena AI, co-founded by Andrei Negrau and Lisa Popovici, is a company that developed an autonomous customer service platform designed for e-commerce. million in seed funding.

Customer Service 52
Customer Service 2023 2024 E Commerce 52
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Customer Service in the Digital Age

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Omni-channels, chatbots, artificial intelligence, and e-commerce represent new cornerstone technologies to achieve that goal. Support channels enable businesses to provide customers with information, solve problems, and respond to complaints.

Customer Service 52
Customer Service E Commerce Virtual Agent E-support 52
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