2024 Brands E-support Effort Score 
InMoment XI
JANUARY 4, 2024
With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.
SurveySparrow
FEBRUARY 18, 2024
Enterprise-Grade Security and Support You will benefit from enterprise-grade data security, multi-user access options, and Stevie Award-winning customer support! Better User Experience: Businesses want tools that are easy to use and have good support. Branded Surveys: Make the surveys your own by adding a personal touch.
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SurveySparrow
MAY 16, 2024
You can change the themes, color, and font and add your brand logo to match the survey, quiz, form, or poll with your website. Key Features Variety of Quiz Templates: You can create personality, assessment, or score-based quizzes. Plus, they are image—and video-supported. Easily customize it to fit your brand image.
Kayako
AUGUST 12, 2022
The lockdowns and aftermath of the 2020 global pandemic spiked growth in e-commerce sales as brick-and-mortar stores and restaurants closed their doors. eMarketer estimates that by 2024 almost 20% of total retail sales will be via eCommerce, and that estimate does not include travel and event ticketing or restaurant food delivery.
SurveySparrow
APRIL 19, 2024
A long-time user shared a G2 review praising the UI, sales team, and customer support. Customer Support: The sales and support team will never leave you hanging. Customization: You get 20+ question types, multiple sharing options, custom branding, and 10,000+ template designs. Contact them with any queries.
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