TechSee
MARCH 7, 2022
Download our eBook: What Self Service Will Look Like in 2025 . By 2025, 50.7% AI-powered tools and software provide multiple touchpoints with the customer, breaking the mold of traditional customer service methods and enabling customers to choose their communication platform for proactive solutions. Conversational Platforms.
Playvox
SEPTEMBER 1, 2021
Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. Somewhat surprising, survey results found that Gen Zs prefer both face-to-face communication and text messaging at work.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JUNE 23, 2021
Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . They’ve never known life without the internet and leverage digital technology to communicate, learn, shop, and be entertained. In 2022, contact centers will also upgrade agent tools as part of integration efforts.
CSM Magazine
FEBRUARY 4, 2022
According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. Customers now like to have the option of communicating with a brand across all media channels like Instagram, Facebook, or even WhatsApp.
Avaya
JUNE 24, 2019
This is where we see the benefits of an application ecosystem approach, which allows organizations to flexibly assess and adopt the technologies and changes needed for providing incredible customer and agent experiences. What’s driving this move to an ecosystem approach?
TechSee
NOVEMBER 19, 2019
According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness. Visual communication is further revolutionizing conversational AI platforms. The move toward conversational platforms. Adding vision to the mix.
Expert insights. Personalized for you.
109 
Let's personalize your content