2025 Competitive Advantage Customer Satisfaction Innovation 
Alida
OCTOBER 15, 2017
This focus on customer experience is a great first step toward brand authenticity but that’s not to say that achieving seamless CX is easy. The decade to come, coined “the age of authenticity,” will make the survey as we know it obsolete by 2025. Understanding your customers’ needs is now a requirement, no longer a luxury.
Talkdesk
JANUARY 2, 2020
We believe our innovative delivery model, and the speed at which we are able to deliver new features and functionality sets us apart within the CCaaS industry.” By 2023, customers will prefer to use speech interfaces to initiate 70% of self-service customer interactions, rising from 40% today.
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TechSee
JANUARY 24, 2019
Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. More efficient than auditory communication, visually highlighting the desired action will enable the customer to comprehend and execute the instructions faster and more satisfactorily.
TechSee
NOVEMBER 6, 2018
Customer service organizations : Agents visually guide consumers in solving their technical problems, providing real-time assistance and solutions as if they’re standing right next to the customer. It suggests that enterprises and technology innovation leaders explore AR to understand the future impacts to their business.
Alliance by IFS
OCTOBER 30, 2019
With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. By 2025, the global number of IoT connected devices is expected to grow to 22 billion. Astea International Inc., The Growing Importance of IoT in the Field Service Industry. www.astea.com.
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