Playvox

SEPTEMBER 1, 2021

Businesses need to be proactive rather than reactive and provide customers better options to connect and engage via customer service channels. Gen Z, the newest cohort to engage with customer service channels, grew up with lightning-fast internet connections and expectations of equally fast responses from brands they use.

Customer Service 68

Customer Service Contact Center Virtual Agent Competitive Advantage 68

Lumoa

JUNE 23, 2021

In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Courtesy of it, they can now chat directly with human agents instead of calling or emailing them.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

Playvox

JANUARY 13, 2022

It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. Playvox workforce management software is built for today’s connected, digital world.

Contact Center 79

Contact Center 2022 Omnichannel 2025 79

CSM Magazine

FEBRUARY 4, 2022

According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. By implementing a multilingual chatbot that meets the local language and cultural expectations, brands can build a stronger connection and trust with customers.

Customer Experience 52

Customer Experience Call Center 2025 Virtual Agent 52