2025 Consumers Interaction Virtual Agent 
Playvox
SEPTEMBER 1, 2021
Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039. Intelligent Virtual Agent.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Courtesy of it, they can now chat directly with human agents instead of calling or emailing them.
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CSM Magazine
FEBRUARY 4, 2022
According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. Machine learning (ML) describes how a system, like a chatbot, retains information from inputs and interactions.
Playvox
JANUARY 13, 2022
It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . This trend is being driven by the proliferation of digital channels and consumer demands for seamless omnichannel experiences. Did you know some CRM systems have capabilities to route voice and digital interactions?
TechSee
NOVEMBER 19, 2019
Interactive voice response (IVR) allows a company’s computer system to engage with customers through voice and touch-tone telephone keypads. However, despite the efficiencies IVR offers, these robotic menus are seldom well received by consumers. But times are changing.
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