2025 Consumers Technology Virtual Agent 
Playvox
SEPTEMBER 1, 2021
So it is important to understand customer needs and adopt technologies to handle their requests through the channels they want to use. They can use technology to make a difference, save lives, and have a positive effect on the planet. After Generation Alpha it follows that Generation Beta will be born from 2025 to 2039.
Lumoa
JUNE 23, 2021
In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service. Moreover, the sector has been forecast to surpass a gross addressable market of $50 billion by 2025. Here, we will look at the trends that look set to shape the future of CCaaS in the coming years.
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Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .
CSM Magazine
FEBRUARY 4, 2022
And it’s clear that customers are open to these emerging technologies to help make that happen. According to Servion , AI will power 95% of all customer interactions by 2025, thanks to the much more interactive and user-friendly customer support experience that chatbots offer. This is where conversational AI starts to feel more human.
TechSee
NOVEMBER 19, 2019
From its introduction in the 1970s, it has become increasingly common thanks to increased CPU power and advances in speech applications that have made the technology cheaper to deploy. However, despite the efficiencies IVR offers, these robotic menus are seldom well received by consumers. Press 2 to speak to a representative.
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