Currency Alliance

DECEMBER 1, 2020

If companies keep operating their loyalty programs like they did in 2000, then by 2025 it’s likely they’ll be investing a lot of money in programs that their customers use only once, and quickly recognize it could be a decade before they reach interesting rewards. Winning loyalty programs in 2025. Customer singular.

Loyalty Programs 52

Loyalty Programs 2025 Loyalty Multi-Channel 52

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

It’s no secret that AI is transforming the way businesses interact with their customers. Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. Sales and CX teams are using business VoiP services equipped with AI to quickly address customer queries and improve their communication.

2021 52

2021 Customer Experience E-support Omnichannel 52

West Monroe

JANUARY 25, 2022

Consumers still want an omnichannel experience. A 2021 report by American Banker found that while Gen Z and millennials vastly prefer app-based interactions, Baby Boomers and older generations still more heavily rely on in-person and online channels. Chapter 2: Drive more efficient operations through Data, AI and Automation.

Banking 52

Banking 2022 Financial Multi-Channel 52