2026 Connections Employee Experience Social Media 
Lumoa
NOVEMBER 17, 2022
Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . Artificial Intelligence (AI) is a fantastic way to reduce costs and optimize customer support without diminishing customer experience. Training Employees to Improve CX. Chatbot Customer Support.
SurveySparrow
JUNE 20, 2022
Since you’re using SurveySparrow to create a chatbot, which is way better than creating one from Salesforce itself, you must connect the bot to Salesforce Lightning. A chatbot will work just fine on social media, and messaging platforms, while doing a superb job on the website. billion in 2026! 2 Employee Experience.
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