inmoment
MARCH 3, 2020
Engagements are taking place across multiple channels and touchpoints, at any time, across geographies, and for many reasons. As a result, understanding customer needs – and then meeting them – is a challenge.
Lumoa
SEPTEMBER 11, 2023
That’s why customer experience strategy plays such an essential role in determining how well a business performs. It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. This transformative arc is their customer (or buyer) journey.
Lumoa
SEPTEMBER 11, 2023
That’s why customer experience strategy plays such an essential role in determining how well a business performs. It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. This transformative arc is their customer (or buyer) journey.
Expert insights. Personalized for you.
52 
Let's personalize your content