Think Customers

OCTOBER 20, 2021

In the wake of several factors not limited to COVID-19, including the rise of ecommerce, research from UBS predicts that around 80,000 retail stores may shut down permanently by 2026. Customers still want in-person experiences; nearly half of respondents in a recent survey by Raydiant prefer physical experiences when given the choice.

2022 52

2022 Retail 2026 Omnichannel 52

SmartKarrot

APRIL 28, 2022

Customer Experience in Metaverse. As per a Gartner prediction, by 2026, 25% of people will spend at least an hour per day in Metaverse. Metaverse is a terrific opportunity to create meaningful, personalized customer experiences. An out-of-the-box experience can be given to customers with unique designs.

Customer Experience 11

Customer Experience 2026 Touchpoint Customer Journey 11

CSM Magazine

JULY 7, 2022

In its 2021 Technology Trend report, Gartner predicted that, by 2024, businesses that prioritize a TX strategy will outperform their competitors in the critical customer and employee satisfaction metrics by 25 percent. Together, the Five E’s Framework and the TX Maturity Model can help kick-start your brand’s TX journey.

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Brands 2026 Customer Journey Mapping 2024 59

SurveySparrow

JUNE 20, 2022

So, when you’re using Salesforce to amp up your customer service game, having a chatbot is a no-brainer! Omnichannel Presence. You wish to be where your customers are, wouldn’t you? 74% of customers use multiple channels to start and complete a transaction. billion in 2026! 5 Customer Pampering.

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Customer Service 2022 2026 Apparel 52