2027 Customer Relationship Management Customer Satisfaction Management 
Ecrion
JANUARY 27, 2021
From 2020 to 2027, research predicts a compound annual growth rate of over 40%. Customer relationship management (CRM), customer communications management (CCM) and enterprise resource planning (ERP) are both back end functions that implement BPA. Customer satisfaction. more on ccm.
SmartKarrot
SEPTEMBER 20, 2022
Digitalizing business processes has helped enterprises reduce costs while improving customer satisfaction and employee productivity. Examples include accounting, inventory management, payroll, and human resources software. Popular examples include SAP BPM Suite and Oracle BPEL Process Manager. billion in 2021 to USD 716.52
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