SaleMove

DECEMBER 17, 2018

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? SUPER SMART. HIGHLY EFFICIENT .

2028 45

2028 Customer Service Call Center Social Media 45

SaleMove

DECEMBER 17, 2018

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? SUPER SMART. HIGHLY EFFICIENT .

2028 40

2028 Customer Service Call Center Social Media 40

SaleMove

DECEMBER 17, 2018

Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. Assuming this trend continues, which seems likely, should we expect the call centers of the future to be staffed by an army of robots? SUPER SMART. HIGHLY EFFICIENT .

2028 40

2028 Customer Service Call Center Social Media 40

Magellan Solutions

AUGUST 15, 2022

BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. A B2C company conducts business directly with the consumer who will utilize the products in the end, as opposed to distributing them to an intermediary. CONSUMER TO CONSUMER (C2C). CONSUMER TO BUSINESS (C2B).

E Commerce 40

E Commerce 2022 2023 B2C 40