BlueOcean

SEPTEMBER 27, 2021

It might be unfair to compare businesses who are either much smaller or in a very different industry to Amazon, but that’s simply the reality of customer expectations. Read more > The Growing Value of the Customer Experience Market. This report gives a deep dive into the revenue share of each segment of customer experience.

Customer Experience 177

Customer Experience 2028 Contact Center 2020 177

Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b Measurement: Instead of sifting through reporting, AI tools will show relevant metrics on learner-level engagement and content impact. What outcomes are your customers expecting?

2028 52

2028 Healthcare Transportation Measurement 52

SurveySensum

OCTOBER 5, 2023

A dealership experience survey is used by automotive dealerships to gather feedback from their customers regarding their experiences with their services and products. Or understand customer satisfaction levels? Use data-driven insights to refine your survey distribution strategy over time.

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. Customer Loyalty: Mobile CX directly influences how customers perceive a brand. This allows you to create more personalized engagement strategies.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52