2030 Connections Customer Centricity Virtual Agent 
Forrester's Customer Insights
JULY 30, 2020
By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.
Inbenta
OCTOBER 11, 2021
According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . billion by 2030. . As with all customer experience solutions , your conversational user interface needs to be customer-centric. You can connect with her on LinkedIn.
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