Solvvy

OCTOBER 12, 2022

consumers expect businesses to have online portals. NLG is the technology behind branded virtual assistants, such as Google Assistant. In addition to virtual assistants designed for consumers, NLG can also enable virtual agents to provide information to callers reaching out for customer service. .

2030 94

2030 Virtual Agent Interaction Technology 94

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 billion by 2030. .

2028 69

2028 2030 Interaction Virtual Agent 69

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. No longer would they tolerate endless hold times, obtuse service agents, or handoffs.

Call Center 52

Call Center Social Media Omnichannel Contact Center 52