SurveySensum

JUNE 25, 2019

The question here is how customer experience managers of restaurants or hotels can influence word-of-mouth advertising. By conducting research, we found that customer experience managers find it difficult to focus on every customer individually and resolving their issues instantly.

Guest Experience 75

Guest Experience Management Hotels Return on Investment 75

Hero Digital

NOVEMBER 26, 2018

The advertising industry has been applying machine learning (ML) in a more practical way. Now the company is scaling beyond the online experience to integrate Alexa searches and Amazon Go store purchases to track customer shopping trends and offer products across channels.

Multi-Channel 46

Multi-Channel Roadmap Touchpoint Return on Investment 46

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Customer Experience 49

Customer Experience Social Media Advertising Return on Investment 49

Storyminers

AUGUST 21, 2018

If your business is one that needs to appeal to both younger and older consumers, your best bet is to reach out both online and offline in an attempt to cover all your bases. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. In-Store and Online Experience.

Social Media 40

Social Media Customer Experience Advertising Return on Investment 40