Engagement and Culture are Related, But Different
CX Journey
MARCH 12, 2015
Organizational Culture: The “We” Point of View We like Herb Kelleher’s (former CEO of Southwest Airlines) definition of organizational culture: “Culture is what people do when no one is looking.” Storytelling), or “We hire people who care about the customer.” And when customers are in your heart, you are more than likely in theirs.
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