Airlines Customer Service Strategies Exceptional Customer Service Loyalty 
Oracle
AUGUST 26, 2020
By breaking down the walls between siloed business units, each agent is empowered with the contextual knowledge to help a customer no matter what their query is. As a result, the agent can foster strong relationships with your customers, and help build company loyalty with each interaction. Invest in automation.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Almost 40 to 50% of them, in fact.
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SurveySparrow
OCTOBER 1, 2023
Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! But if you didn’t, fret not.
Kustomer
JUNE 11, 2020
Omar has extensive knowledge in the technology sphere and provides valuable insights on how technology and artificial intelligence can help create an exceptional customer service experience. Instantaneous is the Expectation of the Customer. Omar states, “67% of customers prefer self-service over talking to an agent. …
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