ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Some are exciting. Some are surprising.

Article 81

Article 2018 Net Promoter Score Customer Service 81

ShepHyken

SEPTEMBER 26, 2023

Now, let’s switch to the business on the receiving end of the customer’s disappointment and anger and discuss the problem. I’ve covered how to handle angry customers many times, so let’s not go there again. If you go to www.CustomerServiceArticles.com , you will find many articles covering that topic.

Customer Service 135

Customer Service Social Media Workshop Customer Service Training 135

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX.

2017 74

2017 Article Customer Service Retail 74

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Rethinking Federal Customer Experience by Frank Konkel. Work to keep your existing customers and impress new ones so they will come back.

2017 0

2017 Article Customer Service Government 0