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Evolution of Customer Experience in E-Commerce 2023

Lumoa

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customer service training for employees.

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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Rethinking Federal Customer Experience by Frank Konkel. The government admits to delivering poor customer service.

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