Average Handle Time Call Center Innovation Virtual Agent 
VDS
SEPTEMBER 17, 2020
There are many innovative ways to improve the experience for both your employees and customers. Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. Agents need accurate, accessible information from reliable and efficient systems.
TechSee
AUGUST 14, 2018
This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
MARCH 19, 2019
When a virtual agent fields a customer’s enquiry, collects all relevant details and passes it to a human agent for final approval, how should average handling time ( AHT ) be measured? Enterprises must consider staffing costs, call center management systems expenses and the cost of self-service tools.
NICE inContact
OCTOBER 12, 2018
This is the first of four ways that virtual agents are automating the contact center. Not only are cold transfers frustrating for customers who have to repeat themselves, but they also are the cause of large expenditures within call centers. fewer calls being transferred to live agents.
NICE inContact
SEPTEMBER 17, 2019
Designer Shoe Warehouse, better known as DSW, continues to find innovative ways to capitalize on that universal truth and keep customers coming back for more. By combining NICE inContact with SmartAction’s AI-powered virtual agent, DSW ultimately found the right human-machine balance without compromising an ounce of CX.
Expert insights. Personalized for you.
52 
Let's personalize your content