Average Handle Time Call Center Insurance Virtual Agent 
TechSee
AUGUST 14, 2018
This article underlines the value of DSS in customer service and focuses on the potential computer vision brings to call/chat centers, where providing a positive customer experience (CX) at scale is critical to success in the current competitive business climate. Current state of DSS in contact centers.
Pointillist
SEPTEMBER 28, 2021
But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. Without it, you risk frustrating them with interactions that require lots of effort, long hold times and costly escalations.
NICE inContact
NOVEMBER 16, 2018
But there are dozens of other processes in which agents collect information from a customer over the phone, and these calls aren’t just long, they’re expensive. These repetitive calls often come in high volumes, but are low-value, tedious conversations that simply bog down live agents.
Expert insights. Personalized for you.
95 
Let's personalize your content