ViiBE Blog

MARCH 18, 2021

Call centers face a unique dilemma created by conflicting priorities. On the one hand, customer satisfaction is a crucial goal that must be achieved by the end of a call to keep the caller’s business. On the other, each call must be handled as promptly as possible to ensure that the next caller has a short wait time.

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Average Handle Time Call Center Metrics Multi-Channel 52

Magellan Solutions

MARCH 14, 2023

A glimpse of the Call Center Industry The first call center started its operations in the Philippines in 1992. million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). In this article, we identify and solve 10 challenges that every call center faces.

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Call Center Contact Center Net Promoter Score Multi-Channel 52

Magellan Solutions

AUGUST 4, 2021

Taking a glimpse of the Call Center Philippines . The first call center started its operations in the Philippines in 1992. million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). Magellan Solutions improving your call center experience Philippines.

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Call Center Contact Center Net Promoter Score Multi-Channel 52

Call Experts

FEBRUARY 24, 2022

A business process outsourcing can be the perfect fit for your company if you need more than one support channel. . Many companies migrate to BPO contact centers for their customer service needs. That’s why many companies decide to utilize a BPO Contact center. Outbound call centers focus on sales and marketing.

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Contact Center Call Center Multi-Channel Average Handle Time 105

Bold360

AUGUST 20, 2017

Waiting on hold, especially listening to recorded messages which say how important and valuable the call is, can actually create a situation where your customer is more frustrated than they were before they picked up the phone. As the first contact, your call center agents are often the most valuable members of staff in your company.

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Multi-Channel Call Center Average Handle Time Customer Satisfaction 45

Kustomer

JULY 1, 2021

For those who are just starting their journey as a leader in CX, one of the best things they can do to improve the customer and wait time experience is to take a holistic look at the data and to utilize it in every aspect. We work in call centers, the video game industry, we’re doing a fair amount now in the medical device field.

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Customer Experience Call Center Contact Center Customers 98

RapportBoost

DECEMBER 10, 2018

RapportBoost uses artificial Intelligence to optimize chat conversations in order to drive dramatic and sustained improvements in conversion rate, order size, customer satisfaction, renewal rate, average handle time, first contact resolution rate, agent retention and happiness, and other critical contact center metrics.

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Contact Center Customer Centricity Multi-Channel Webinar 40