Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. What is Digital Omnichannel? Reduced costs.

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. According to Marketing Week, 15 years ago the average consumer used two touch-points when making a purchase and only 7% regularly used more than four. What is Digital Omnichannel? Reduced costs.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Think Customers

OCTOBER 4, 2021

Chatbots perform an important role in the omnichannel ecosystem, but chatbot platforms often keep the customer glued to one channel. The ultimate business case for messaging : Read this white paper to learn why messaging is an essential channel and next steps on how to add and optimize it in your company’s contact centers.

White Paper 52

White Paper Contact Center Omnichannel Average Handle Time 52

Uniphore

DECEMBER 17, 2021

In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. Nearly half of brands fell below the industry average in this category, pinpointing an anchor that’s weighing down the industry as a whole.” Improved member satisfaction.

Healthcare 52

Healthcare Contact Center 2021 Average Handle Time 52