Average Handle Time Customer Experience Omnichannel Virtual Agent 
Think Customers
OCTOBER 4, 2021
In most cases it’s an artificially intelligent virtual agent that greets users in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Chatbots perform an important role in the omnichannel ecosystem, but chatbot platforms often keep the customer glued to one channel.
Pointillist
SEPTEMBER 28, 2021
But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth.
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NICE inContact
SEPTEMBER 17, 2019
By never taking their eye off the ever-important customer experience (CX) and continually incorporating new ways to expand and enhance the experience that it provides to their customers. Today, live agents are optimized to help customers more quickly on complex needs.
Playvox
MARCH 19, 2024
Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). These “cutting-edge” technologies at the time helped managers better distribute and manage voice calls more efficiently. From there, use cases have evolved and rapidly expanded.
NICE inContact
MARCH 28, 2018
In part one of the blog series, we looked at a framework for building a strong business case to invest in customer experience technologies. In this blog, we will take a deeper look at some of the Key Performance Indicators (KPIs) that drive enhanced customer experience and true financial benefits.
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