Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. We bring mutual customer success.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. We bring mutual customer success.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

ClearAction

JANUARY 14, 2015

B2B customer experience is much more person-to-person than many think because of numerous departments weighing in on most purchase decisions, several functional areas from both the buyer and supplier firms interfacing for long periods before and after purchase, and the high monetary value and risky business impact of many B2B purchases.

Customer Experience Management 97

Customer Experience Management Customer Experience Management B2B 97