Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. We bring mutual customer success.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. We bring mutual customer success.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

ChurnZero

JANUARY 8, 2021

With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.

2021 98

2021 Customer Success Chief Customer Officer Leadership 98

ClearAction

JANUARY 14, 2015

Adapting the company to customers' needs through improvement and innovation of customer experience. Promoting engagement of employees and customers alike, in accordance with the above. Maersk: Focusing on People in B2B Customer Experience Strategy. Boeing: Customer Survey Actions & Feedback to Customers/.

Customer Experience Management 97

Customer Experience Management Customer Experience Management B2B 97