Second to None

APRIL 12, 2019

Whichever method you choose to organize your customers should allow for a specialized approach towards each group, touching on the members’ individual behavioral patterns and expectations. Personalization highlights the human factor of a B2C relationship. Be where your customers are, and better yet, find them before they find you.

Omnichannel 69

Omnichannel Multi-Channel B2C Customer Centricity 69

Second to None

MARCH 13, 2019

Ensuring the proper use of information is a necessary step in cultivating a strong B2C relationship. In addition, customers appreciate, if not demand, a high level of transparency. With mobile being one channel of customer interaction, users are mingling with companies on a variety of platforms. Maintaining Consistency.

Customer Experience 82

Customer Experience Multi-Channel Consumers Customer Centricity 82

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132