CSM Magazine

NOVEMBER 18, 2016

Bright report reveals how UK industries perform when it comes to customer service. According to information from the Federation of Small Business (FSB), the UK’s bank branch network has halved to just over 8,000 in the past 25 years as banks increasingly move to a digital presence.

Banking 40

Banking Financial Customer Satisfaction Transportation 40

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

2020 132

2020 Customer Experience Magazine Consulting 132

Experience Matters

APRIL 7, 2015

In its third year, these awards recognize companies that provide products and services that help companies improve the customer experience they deliver. 1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey.

2015 97

2015 Multi-Channel 2014 CEM 97