The 20 Stakeholder Experience Emotions: Which Are Most Positive and Value-Enhancing, and Which Are Most Negative and Value-Destroying?
Beyond Philosophy
NOVEMBER 28, 2017
If you don’t order dessert (we didn’t, because we were too full from the appetizer and main course), the waiter brings a multi-drawer red Peruvian jewelry box. 1) Make the small investment in enhancing employee experience, and have them focus on customer value. I’ve written about Vernon Hill, who founded Commerce Bank in the U.S.
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