Remove Banking Remove Multi-Channel Remove Technology Remove Virtual Agent
article thumbnail

Spitch and Creative Virtual Partner to Bring Speech Recognition and Conversational AI Together

CSM Magazine

Spitch AG, the leading developer of enterprise speech solutions have announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch. In 2019, Spitch was recognized by Gartner as a “cool vendor” in speech and natural language, in a corresponding report.

article thumbnail

Spitch AG and Creative Virtual Bring Speech Recognition and Conversational AI Together

CSM Magazine

Spitch AG, the leading developer of enterprise speech solutions, with headquarters in Switzerland and offices in London, Madrid and Milan, today announced a partnership with Creative Virtual, a world leader in customer and employee engagement solutions. . About Spitch.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

2018 84
article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. Immersive Technologies. 360-degree view of your customer.

2018 84
article thumbnail

Building an Intelligent IVR for More Predictive, Contextual, and Conversational CX

UJET

IVRs have evolved considerably over the last 30 some years, but, before jumping straight into the latest technology, we first need to address how the customers who are interacting with these IVRs have also evolved. Simply bolting new technologies onto a legacy system or a more modern cloud-based system is never the solution.