CSM Magazine

MARCH 18, 2021

We spoke with Sebastian Glock, Technology Evangelist of Cognigy, who explains why bots have an image problem and how companies can actually save on service costs while making customers happier. Keyword AI: What is technologically behind a smart bot? . The technology behind it is called Conversational AI. Glock: Definitely!

Customer Service 75

Customer Service Virtual Agent Contact Center Insurance 75

Uniphore

JULY 21, 2021

An “outside in” approach requires you to think about the user experience as you design, rather than just basic functionality. The right solution should be able to adjust based on the maturity of the customer relationship to offer a personalized experience. List your CX goals beforehand.

Customer Service 52

Customer Service Management Contact Center Social Media 52

Bold360

FEBRUARY 20, 2019

On the other end of the spectrum is a fully personified virtual agent that takes the form and personality of a human – with a face and a name. Your chatbot experience should be built around the specific customer journey you are trying to optimize. See how BB is transforming our customer experiences here.

2001 40

2001 Virtual Agent Brands Banking 40

Inbenta

NOVEMBER 15, 2022

Natural Language Processing (NLP) is an important technology used by many companies today. With the help of NLP technology , computers now can automatically handle natural human languages like speech or text, and although this is quite fascinating in itself, the real value behind this technology lies in its use cases.

E Commerce 96

E Commerce Document Healthcare Banking 96