Remove between-two-borgs
article thumbnail

7 Questions That Reveal Whether Your Company is Committed to CX

Beyond Philosophy

Transactional and Enlightened are somewhere in between the two extremes. Typically, it is just under two minutes or so. A significant difference exists between a process and an experience. The direct contact between senior management and customers is essential, however. A process is the steps.

article thumbnail

Horizontal vs. vertical integration: Which fits your needs?

BirdEye

In this blog, we’ll investigate horizontal vs. vertical integration strategies to understand if it’s more beneficial for your business to move up or sideways. Cons of horizontal integration Higher costs: Acquiring another business, or merging two businesses can be very costly. Table of contents What is horizontal integration?