5 Top Customer Service Articles For the Week of October 3, 2016
ShepHyken
OCTOBER 3, 2016
My Comment: If you’ve been following this column you will occasionally see me write about what’s happening on the inside of a company is felt on the outside by the customer. Stan Phelps, the author of the “Goldfish” series of books, shares insights from Southwest airlines. It’s all about creating the right culture!
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