Customer Enthusiast

OCTOBER 9, 2014

This sentiment changed dramatically when consumers were denied a request, however, suggesting that customers expect help desk agents to adapt their tone to the situation. The conversation was unique in that the customer and Amazon CSR assumed the roles of Odin and Thor from Norse mythology. Watch the 90-second book trailer.

Exceptional Customer Service 97

Exceptional Customer Service Customer Service E-support Communication 97

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Innovative CX

JANUARY 23, 2023

How customer service can help build relationships one customer at a time. Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers. Employees are customers too.

B2C 52

B2C Books B2B Exceptional Customer Service 52

SurveySparrow

JUNE 20, 2023

One element stands out as a game-changer in the fast-paced corporate world where there is fierce competition and constantly changing customer expectations: the customer service experience. It’s the magic element that can turn a one-time customer into an avid advocate of the brand.

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52