Brand Values, Customer Connectedness, Employee Experience and Leadership

An Article On Customer Experience That Actually Makes Sense

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MAY 9, 2019

There are four pillars that serve as the stabilizing foundation of any customer experience program: . Purposeful leadership: Leaders within a company need to be aligned on the importance of CX and must agree on the proposed strategy. And your programs and processes should reinforce customer connectedness.

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Article Customer Experience Metrics Customer Journey Mapping

How does technology support the CX core competencies?

Clicktools

MAY 18, 2017

According to the Temkin Group, the four core competencies of customer experience are: Purposeful Leadership : Operate consistently with a clear set of values. Compelling Brand Values : Deliver on your brand promises to customers. Competency 1: Purposeful Leadership.

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Technology Customer Connectedness Brand Values Leadership

CXDNA Update

An Article On Customer Experience That Actually Makes Sense

How does technology support the CX core competencies?

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