ShepHyken

DECEMBER 26, 2022

2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Retail Customer Experience) The year 2022 was a year of rebound, rebirth and technology as retailers, coming out of COVID-19, were centered on pulling shoppers back into stores while tackling a challenging supply chain scenario.

2022 65

2022 Article Loyalty Programs Customer Service 65

ShepHyken

NOVEMBER 8, 2021

100 Totally Wacky & Weird Questions People Ask Retailers That Catch Them Off Guard—And Probably Make You Giggle, Too! Here are 100 of the strangest things retailers have been asked by customers. 7 Best Practices to Handle (and Ace) Customer Interactions by Aayushi Sanghavi. (G2) by Bob Phibbs.

Article 93

Article 2021 Customer Service Retail 93

ShepHyken

DECEMBER 4, 2017

That means that your teams have to do more than guarantee a terrific on-site customer experience. They have to ensure customers’ online experiences run smoothly. My Comment: For many businesses (even if you’re not a retailer), holiday sales are higher than the rest of the year.

2017 0

2017 Article Customer Service Government 0

Smith+co CX

APRIL 23, 2013

Like Phoenix arising from the ashes, retail brands Jessops and HMV have both returned to the high street albeit in a stripped down, leaner form. Both brands were much loved by their customers and had a reputation for being pretty good at what they did. The answer to that question is ‘maybe’.

Retail 31

Retail Multi-Channel Customer Experience Fashion 31

ShepHyken

SEPTEMBER 6, 2021

After the author shares the story, he offers commentary about why what this brand did (Lego) was so successful. Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. A Look at Customer Effort Score and How It Can Help Build Better CX by Dom Nicastro. This is the kind of thing that creates CX legends.

2021 26

2021 Article Customer Service Net Promoter Score 26