ShepHyken

AUGUST 30, 2019

There will always be different types of customers for your products and services. This eye-opening case study states that “segmentation has been vital to the success of NIVEA Sun and allowed the brand portfolio to grow to over 40 products.” You have to do the same for your products and services. Conclusion.

Blog 105

Blog Loyalty Programs Loyalty Lifetime Customer 105

ShepHyken

AUGUST 7, 2020

Disney can be considered the master of creating magical moments for the customers when it comes to delivering world-class customer experience. In this increasingly competitive global economy, Disney has emerged as a leader in creating lifetime customer relationships. Know Your Customers Well. Wrapping Up.

Customer Service 126

Customer Service Exceptional Customer Service Lifetime Customer Feedback 126

Kayako

MAY 18, 2017

When support teams know the history of a customer’s journey through your business, the customer needn’t explain their struggle for the umpteenth time or how they ran into the problem. Creating moments of truth in the customer support journey. If you deliver exceptional customer service, you will be repaid in customer loyalty.

Loyalty 89

Loyalty Customer Journey Exceptional Customer Service Lifetime Customer 89

ShepHyken

OCTOBER 4, 2021

Because they spend more on average per visit than one-time or once-in-a-while customers. And a repeat customer could mean a loyal customer, someone who not only returns but also evangelizes your brand or company. John Hall is a marketing and CX expert, and he shares seven ways to get customers to come back.

Article 96

Article 2021 Customer Service Magazine 96