Brands Online Experience Poor Customer Service 
Lumoa
NOVEMBER 17, 2022
Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.
Tricia Morris
NOVEMBER 13, 2015
Will Your Brand Be on the Customer’s Naughty or Nice List? More customers this year doing more shopping online, asking more questions and expecting better and faster service across more channels, including their smartphone. What do holiday customers wish for most in their experience? (1)
ShepHyken
DECEMBER 4, 2017
My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. They have to ensure customers’ online experiences run smoothly.
Expert insights. Personalized for you.
83 
Let's personalize your content