Lumoa

NOVEMBER 17, 2022

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Tricia Morris

NOVEMBER 13, 2015

According to LoyaltyOne’s October 2015 survey of more than 1,000 consumers, 47% of Cyber Monday shoppers said they’d be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience. What do holiday customers wish for most in their experience? Son of a nutcracker….

2015 77

2015 Customer Service E Commerce E-support 77

ShepHyken

DECEMBER 4, 2017

My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. They have to ensure customers’ online experiences run smoothly.

2017 0

2017 Article Customer Service Government 0