Call Center Communication Customer Service Representative Customer Service Strategies 
8x8
MAY 23, 2018
This blog post is part of a series focusing on improving the customer experiences. . A software application will only get you so far when building an effective customer engagement management strategy. Sounds a little weird coming from a cloud communications company, doesn’t it? We’ve all heard them.
ShepHyken
SEPTEMBER 22, 2023
Customers want the ability to find the answers they need quickly and easily, without having to pick up the phone or wait in a queue for assistance. While self-service options will handle easier issues, call centers will still be necessary for more complex questions and problems.
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CSM Magazine
MARCH 31, 2022
Voice is the fastest form of human communication and has long been the backbone of the customer service industry. In this article, we will discuss the basics of voicebot technology and how it is changing the customer service industry. How are Voicebots being used in the Contact Center? What is a voicebot?
Call Center Pros
NOVEMBER 12, 2018
Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules… We are in times when customers are empowered. One size rarely fits all. It seems obvious, right?
Ecrion
SEPTEMBER 23, 2020
The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else. Harris Interactive. American Express.
Magellan Solutions
APRIL 4, 2024
But these agents aren’t just ordinary customer service representatives. They’re highly trained and knowledgeable individuals who are well-versed in your products, services, and processes. Benefits of Using Live Chat Agents Live chat agents provide instant and personalized assistance to customers.
Talkdesk
SEPTEMBER 8, 2015
Talkdesk’s cloud-based call center software enables our customers to serve their customers better. We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. Want to be Customer-Centric? Source: 2012 Global Customer Service Barometer. Simple as that.
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