Remove Call Center Remove Culture Remove Customer Experience Design Remove Guest Experience
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What Is A People-First Culture? (Fireside Chat With Jayson Gaignard)

Michel Falcon Experience

Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. So then you went from that and then eventually found yourself making 10 bucks an hour at a call center at a 1-800-GOT-JUNK. How was the culture at 1-800-GOT-JUNK? or in the future.

Culture 60
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Better Experience = Better Business | a Case Study: Vacasa

Storyminers

Vacasa delivers a great guest experience. It depends on two things—their business design and their people. These are what enable them to economically thrive while delivering consistently good experiences across 8,000 properties around the world. GET-AWAYS.

Culture 40