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Guest Post: Trends of Customer Service in 2023

ShepHyken

While self-service options will handle easier issues, call centers will still be necessary for more complex questions and problems. According to a global consumer survey , 60% of customers would buy more from a company that treats them better, while 62% believe businesses need to care more about them.

2023 62
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How to Use Technology to Improve the Agent Experience

Comm100

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. Conclusion.

article thumbnail

How to Use Technology to Improve the Agent Experience

Comm100

Customer care is an integral part of any successful business. After all, potential or loyal customers will often engage with customer care teams to inquire about a product or ask for help regarding specific issues that they may be facing. Conclusion.