Up Where Expectations Soar: Customer Care in the Age of Entitlement
BlueOcean
APRIL 15, 2019
In our world, this takes the shape of a unified and documented blueprint of the customer journey , as well as the appropriate tools and systems to support that journey and equip agents to deliver the optimal experience. But we want to call out the impact of social media in the hands of customers whose expectations haven’t been met.
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