Magellan Solutions

SEPTEMBER 24, 2020

Are you still managing your inbound call center in-house? This is not an act of neglect but rather a smart and efficient way to streamline processes and management within your company. In this article, you’ll find out when exactly should you outsource your inbound call center and how to do it right.

Call Center 40

Call Center Competitive Advantage Customer Service Strategies Customer Service Representative 40

8x8

MAY 23, 2018

This blog post is part of a series focusing on improving the customer experiences. . A software application will only get you so far when building an effective customer engagement management strategy. Here are the top 3 ways to optimize your customer service strategy: 1. We’ve all heard them.

Customer Service Strategies 48

Customer Service Strategies Customer Service Contact Center Call Center 48

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.

2023 62

2023 Customer Service Customer Service Representative Customer Care 62

Call Center Pros

NOVEMBER 12, 2018

Well, apparently it is not, judging by the frequency with which companies have a customer service strategy that forces its agents to treat everyone based on the same template, the same speech, and the same rules… We are in times when customers are empowered. Collect and share customer data.

Customer Experience 69

Customer Experience Multi-Channel Call Center Customers 69

Magellan Solutions

APRIL 4, 2024

But these agents aren’t just ordinary customer service representatives. They’re highly trained and knowledgeable individuals who are well-versed in your products, services, and processes. Benefits of Using Live Chat Agents Live chat agents provide instant and personalized assistance to customers.

2024 52

2024 Exceptional Customer Service Competitive Advantage Customer Satisfaction 52

Ecrion

SEPTEMBER 23, 2020

The most successful customer service strategies are those that work to anticipate the needs of a customer, instead of simply responding to them. You must anticipate when a customer is the most likely to need assistance, suggestions/recommendations, advice, or anything else. American Express. Harris Interactive.

Customer Service 105

Customer Service Social Media Poor Customer Service Customer Service Representative 105

Talkdesk

SEPTEMBER 8, 2015

Talkdesk’s cloud-based call center software enables our customers to serve their customers better. We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. Want to be Customer-Centric? 4 Magic Customer Service Phrases (All in 4 Words or Less).

2012 45

2012 Call Center 2015 Customer Service Representative 45