Why Voice Chatbots Are Set to Disrupt Customer Service
Inbenta
AUGUST 17, 2021
Users are now looking for support across all their communication channels and through different support formats. . In chatbot applications, voice bots are chatbots that communicate in an automated way using vocal input and output. With this integration, ‘voice bots and ‘chatbots’ converge, into a platform we call ‘omnibots’.
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