Experience Investigators by 360Connext

OCTOBER 17, 2023

Overcoming Challenges in Gaining Leadership Buy-In It’s common to have buy-in and excitement when launching a new program, like a more robust Voice of the Customer solution or even a new survey. Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency.

Leadership 259

Leadership Customer Experience Customer Centricity Net Promoter Score 259

Talkdesk

OCTOBER 29, 2020

The company was seeking insight into low net promoter scores (NPS) and brand loyalty. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. Mobile-first real-time communication tools Today’s customer service complexity is a pressing challenge for organizations.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

Pointillist

OCTOBER 22, 2018

Use Artificial Intelligence to Better Understand the Customer Experience Data You’re Gathering. Customers today interact with companies in a variety of ways, leaving a massive trail of experience data in the form of call recordings, chat transcripts, comments on websites, and more. Find Insights Across Customer Journeys.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40

Avaya

MAY 20, 2019

Call recording? Today’s technology must go beyond the basics to empower agents with the intelligence and efficiency they need to drive deeper customer relationships and feel more immersed and fulfilled in their roles. 1 in the global contact center systems market and Verint a recognized global leader in Workforce Engagement ).

White Paper 11

White Paper Net Promoter Score Marketing Contact Center 11