Magellan Solutions

SEPTEMBER 20, 2016

How to outsource a customer service call center? First, determine what type(s) of customer service you want to outsource and what are your requirements for that. The call center should have an amazing inbound platform, redundancy for power and telecommunications, 24/7 operations, call recording, help desk, etc.

Call Center 68

Call Center Customer Service Telecommunications 2013 68

CSM Magazine

FEBRUARY 23, 2021

Digital transformation acceleration drives cloud contact centre adoption of Calabrio workforce engagement management technology. Calabrio , the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. About Calabrio.

Technology 52

Technology Telecommunications Call Recording Insurance 52

Talkdesk

MARCH 4, 2021

To do so, I needed to spare half of my day, because these activities could only be managed by going to a bank branch and waiting in line to be helped. . 4 steps to boost customer experience: 1. Enable location-based employees with call transfer capabilities. Not the same way a smartphone does.

Contact Center 94

Contact Center Customer Experience Banking Telecommunications 94

Thematic

JANUARY 27, 2019

Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Let’s look at does unstructured data actually include, how does one approach the analysis to ultimately improve customer service.

Customer Service 59

Customer Service Contact Center NPS Financial 59

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. These limitations create silos in teams and data and can adversely impact an organization’s customer experience (CX) goals.

Insurance 50

Insurance Net Promoter Score Telecommunications Call Center 50

CSM Magazine

APRIL 28, 2021

Simplifying and boosting tech efficiency is fast becoming a top priority for customer service organisations, both for agents and operational users alike whilst consumer expectations continue to rise. Smarter approach to Workforce Engagement Management (WEM) leads the way. Aiming for a single pane of glass.

Omnichannel 59

Omnichannel Telecommunications Call Recording Connections 59

Natalie Petouhof

FEBRUARY 16, 2016

“Users of Allworx business telephone solutions can now benefit from enhanced integration with Numonix’s RECITE interaction recording solution. Ability to record calls generated by Allworx Reach and Microsoft Lync ® or Skype® for Business within a single RECITE deployment.

Telecommunications 58

Telecommunications Competitive Advantage Call Recording Interaction 58